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Security and Privacy Policy

 

PRIVACY BASIS


Your privacy
This page describes the privacy policy that covers the use and protection of information submitted by visitors.

If you wish to register and make a transaction or send an email containing personal information, this information may be shared with other public agencies to assist in the provision of more effective and efficient services. For example, in resolving complaints that require feedback from other agencies.

Information Collected
No personal information will be collected while you browse this website except for information submitted by you via email.

What Happens If I Link To Another Website?
This site has links to other websites. This privacy policy only applies to this website. It should be noted that the websites contained in the links may have different privacy policies and visitors are advised to research and understand the privacy policies of each website visited.

Policy Amendment
If this privacy policy is amended, the amendment will be updated on this page. By frequently browsing this page, you will be updated with the information collected, how it is used and in certain circumstances, how the information is shared with others.


SECURITY POLICY

Data Protection
The latest technology including data encryption is used to protect the data submitted and adherence to strict security standards is applied to prevent unauthorized access.

Storage Security
All electronic storage and transmission of personal data will be protected and stored using appropriate security technology.

SLA
Website access should be at least 99.5% (Uptime). This means Website downtime does not exceed 0.5%. (24 hours per year)

 


MOBILE PRIVACY  POLICY

 

PRIVACY

The INSTUN Mobile Application, which includes eSPEK Mobile and eTOUCH INSTUN (hereinafter referred to as “Application”), is an application developed for the public and INSTUN officers (hereinafter referred to as “Users”) to facilitate access to online services offered by INSTUN using smartphones. This application can be downloaded from the GAMMA System. The government ensures that personal information collected is in accordance with the provisions of the Personal Data Protection Act 2010 (Act 709).

PERSONAL INFORMATION

This application will not record users’ personal data without permission and provided voluntarily by users. This information is not shared with other organizations for other purposes unless specifically stated.

INFORMATION COLLECTED

This application collects data submitted with users’ consent and voluntarily through the application registration process for access to the application system. The personal data collected includes the following:

  • User name
  • Identification card number
  • Phone number
  • Email Personal data collected will not be used for any purpose other than those mentioned above. Personal data collected will not be disclosed to any third party or transferred outside of Malaysia for commercial purposes.

CONSEQUENCES IF PERSONAL DATA IS NOT PROVIDED

If the personal data provided is insufficient or unsatisfactory, the user’s application or request for any of the above purposes may not be accepted or acted upon, or the use of services offered by the Application may be denied or affected.

CONFIDENTIALITY

Personal data collected by the Application will be kept confidential according to this Privacy Policy in accordance with any relevant laws that may be in force from time to time.

DATA SECURITY

This application implements security features that comply with global standards to protect the confidentiality and security of user information.

CHANGES TO THE PRIVACY POLICY

If this privacy policy is amended, the changes will be updated on this page. For other inquiries, please email webadmin@instun.gov.my

 
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